Call 2-1-1

Crisis and hardship can happen to anyone at any time. Whether you are in crisis or need a little support making ends meet, 2-1-1 is here to help.

Get Connected

Support is available Monday – Friday 8 a.m. – 4 p.m.

Call 2-1-1

Dial 2-1-1 to speak to our support staff over the phone. If you don’t have an 865 area code, dial (865) 215-4211.

Email 2-1-1

Email for help at

2-1-1 Resource Directory

Search our online list of service organizations that can help.

How It Works

2-1-1 is a great way to access human service agencies for the support you need. When you dial 2-1-1, you connect with someone who cares and is ready to help. 

Anyone can call 2-1-1 for support, including parents, individuals, older people, those with disabilities, and people who do not speak English.

How We Can Help

  • Basic Human Needs Resources: including housing and shelter, food, clothing, household supplies and utilities.
  • Physical and Mental Health Resources: medical, dental, vision, mental health, addictions, domestic violence and abuse.
  • Work Support: employment, taxes, education, training and legal.
  • Aging and Disability Services: senior support, Medicare, disabled housing, health, education, employment, and advocacy resources.
  • Population Specific Support: LGBTQIA+ education, advocacy and support, veteran benefits and support, and support for non-English-speaking people.
  • Other Needs: leisure activities, disaster services, public assistance, and more.

Counties We Serve Through East Tennessee 2-1-1

Anderson, Blount, Campbell, Carter, Claiborne, Cocke, Grainger, Greene, Hamblen, Hancock, Hawkins, Jefferson, Johnson, Knox, Loudon, Monroe, Morgan, Roane, Scott, Sevier, Sullivan, Unicoi, Union, and Washington.


Our local 2-1-1 is operated by the City of Knoxville through their 3-1-1 Center for Service Innovation.